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FAQ - AllStack Web | Web Development, SEO, Graphics & Social Media

faq's

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Browse our most popular questions.

  • 01. What is Website as a Service (W-a-a-S)?

    Website as a Service (WaaS) is a subscription‑based model where you get a professionally designed website along with hosting, maintenance, updates, and ongoing support for a monthly or annual fee. Instead of paying a large upfront cost, which often does not include maintenance or renewal, you spread the investment over time. Your website stays live, secure, updated, and fully managed without you ever needing to worry about renewals or technical upkeep.

  • 02. What’s included in my subscription?

    Your subscription typically includes:

    • Website design and development
    • Hosting and security
    • Ongoing updates and maintenance
    • Technical support
    • Basic SEO setup
    • Content updates (depending on plan)
    • Access to additional digital services like graphics or social media (plan dependent)

  • 03. Do I own the website?

    You own your content, branding, and business data. AllStack Web retains ownership of the website framework, design system, and backend infrastructure unless a buyout option is completed.

  • 04. Can I cancel my subscription at any time?

    Our Website‑as‑a‑Service plans include a minimum contract period, which ensures we can deliver, maintain, and support your website effectively. Once the minimum term is fulfilled, you can cancel with no additional fees, and your services will remain active until the end of your current billing cycle.

  • 05. Is there a refund if I cancel?

    No. Due to the nature of digital services, setup work, and ongoing maintenance, subscription payments and setup fees are non refundable. This is standard practice for WaaS and digital service providers. Learn more about our Refund Policy

  • 06. What happens to my website after cancellation?

    When your subscription is cancelled after the minimum contract period, all hosting, maintenance, updates, and support will end at the close of your current billing cycle. The website framework, design system, and backend infrastructure remain the property of AllStack Web, as they are part of our WaaS service model. You will retain ownership of your content—such as text, images, and branding—and you may request an export of these materials before your subscription ends. If you wish to take full ownership of the website, a buyout option may be available depending on your plan.